Client Assignment Edit View Error
Update - The deploy did not resolve the issue. We are continuing to work on this.
Oct 16, 2026 - 11:35 EDT
Monitoring - An issue was identified when Viewing or Editing a Client Assignment under a Client. A fix has be deployed and will require a service Restart. During this time, XenDirect Admin, Web Reg and QuickTools will be inaccessible. This restart will only take a few minutes and systems should return to normal.

This restart will occur at 10:45 ET.
Sorry for the inconvenience.
Oct 16, 2026 - 10:35 EDT

About This Site

Welcome to the Xenegrade Status Page. This page provides real-time updates on the availability and performance of our systems and services, along with any active incidents or scheduled maintenance. We are committed to transparency and will post timely, clear information whenever there is an issue that may impact you. If you are experiencing a problem not reflected here, please submit a support ticket or reach out to your Xenegrade contact for assistance.

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Uptime over the past 90 days. View historical uptime.
XenDirect Administrative Portal Partial Outage
WebReg Registration Portal Operational
XenDirect InSight Reporting Operational
XenDirect API Operational
QuickTools Instructor Portal Operational
Xenegrade Support Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 16, 2026

Scheduled Release 3 Update (v3.7.10.02)
Completed - The scheduled maintenance has been completed.
Oct 16, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:00 EDT
Scheduled - A Release 3 update (version 3.7.10.02) is scheduled for Thursday, October 15, 2026, between 11:00 PM and 12:30 AM ET. While the deployment typically takes less than 20 minutes, it may occur at any point during this window.

Although only the Admin module is updating, most services will be temporarily unavailable during the deployment as the servers restart. We recommend planning accordingly if you rely on system access during this time.

Details about this release are available in the Support Center under Releases and Updates:
https://xenegrade.kayako.com/article/779-updates-admin-module-release-3-2026

Thank you for your patience as we roll out improvements to the platform.
Oct 15, 07:04 EDT

Oct 15, 2026

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

XenDirect Client and Assignment Access Error Reported
Resolved - We have successfully resolved the technical issues affecting XenDirect. All systems are now operating normally.

We will still continue to monitor the issue, but will close this incident. However, if you are still experiencing any issues, please submit a support ticket with the details.

Thank you for your patience while we worked to get things back on track.
Oct 7, 10:41 EDT
Monitoring - A fix has been implemented and all sites should be up directly. We are monitoring the situation.

Thank you for your patience. We apologize for the inconvenience.
Oct 7, 10:14 EDT
Identified - We have identified the issue and are in the process of correcting it. As part of this process we do need to restart the server.

We apologize for the inconvenience and hope to get everything up and running soon.
Oct 7, 10:09 EDT
Investigating - There are numerous reports that users are unable to access XenDirect Client and Assignment records. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get the issue resolved soon.
Oct 7, 09:11 EDT
Scheduled Release 3 Update (v3.7.10.01)
Completed - The scheduled maintenance has been completed.
Oct 7, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:00 EDT
Scheduled - A Release 3 update (version 3.7.10.01) is scheduled for Tuesday, October 6, 2026, between 11:00 PM and 12:30 AM ET. While the deployment typically takes less than 20 minutes, it may occur at any point during this window.

Although only the Admin module is updating, most services will be temporarily unavailable during the deployment as the servers restart. We recommend planning accordingly if you rely on system access during this time.

Details about this release are available in the Support Center under Releases and Updates:
https://xenegrade.kayako.com/article/779-updates-admin-module-release-3-2026

Thank you for your patience as we roll out improvements to the platform.
Oct 6, 08:16 EDT

Oct 6, 2026

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

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