All Systems Operational

About This Site

Welcome to the Xenegrade Status Page. This page provides real-time updates on the availability and performance of our systems and services, along with any active incidents or scheduled maintenance. We are committed to transparency and will post timely, clear information whenever there is an issue that may impact you. If you are experiencing a problem not reflected here, please submit a support ticket or reach out to your Xenegrade contact for assistance.

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Uptime over the past 90 days. View historical uptime.
XenDirect Administrative Portal Operational
90 days ago
99.99 % uptime
Today
WebReg Registration Portal 1 Operational
90 days ago
99.99 % uptime
Today
WebReg Registration Portal 2 Operational
90 days ago
99.99 % uptime
Today
XenDirect InSight Reporting Operational
90 days ago
99.99 % uptime
Today
XenDirect API Operational
90 days ago
100.0 % uptime
Today
QuickTools Instructor Portal Operational
90 days ago
99.99 % uptime
Today
Xenegrade Support Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Release 3 Update (v3.7.05.01) May 14, 2026 05:00-07:00 EDT

A Release 3 update (version 3.7.05.01) is scheduled for Thursday, May 14, 2026, between 5:00 and 7:00 AM ET. While the deployment typically takes less than 20 minutes, it may occur at any point during this window.

Although only the Admin module is updating, most services will be temporarily unavailable during the deployment as the servers restart. We recommend planning accordingly if you rely on system access during this time.

Details about this release will be available in the Support Center under Releases and Updates on the morning of the deploy:
https://xenegrade.kayako.com/article/779-updates-admin-module-release-3-2026

Thank you for your patience as we roll out improvements to the platform.
Posted on May 13, 2026 - 15:30 EDT
May 13, 2026

No incidents reported today.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
XenDirect Access Issues
Resolved - We have successfully resolved the technical issues affecting XenDirect. All systems are now operating normally.

We will still continue to monitor the issue, but will close this incident. However, if you are still experiencing any issues, please submit a support ticket with the details.

Thank you for your patience while we worked to get things back on track.
May 1, 14:54 EDT
Monitoring - A fix has been implemented and all sites should be up directly. We are monitoring the situation.

Thank you for your patience. We apologize for the inconvenience.
May 1, 12:07 EDT
Investigating - We are aware that users are unable to access XenDirect modules. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
May 1, 11:45 EDT
Apr 30, 2026
Scheduled Release 3 Update (v3.7.04.02)
Completed - The scheduled maintenance has been completed.
Apr 30, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 05:00 EDT
Scheduled - A Release 3 update (version 3.7.04.02) is scheduled for Thursday, April 30, 2026, between 5:00 and 7:00 AM ET. While the deployment typically takes less than 20 minutes, it may occur at any point during this window.

Although only the Admin module is updating, most services will be temporarily unavailable during the deployment as the servers restart. We recommend planning accordingly if you rely on system access during this time.

Details about this release will be available in the Support Center under Releases and Updates:
https://xenegrade.kayako.com/article/779-updates-admin-module-release-3-2026

Thank you for your patience as we roll out improvements to the platform.
Apr 29, 10:05 EDT
Apr 29, 2026

No incidents reported.

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