Scheduled Release 3 Update (v3.7.07.02)

Scheduled Maintenance Report for xenegrade

Postmortem

Deployment Rollback Notice 3.7.07.02

Following the deployment of the 3.7.07.02 software update, post-deployment validation identified issues affecting portions of the release that are not operating correctly. To ensure system stability and provide the best possible experience, we will be rolling back the release to the 3.7.07.01 production version. The rollback should occur sometime before 8:00 AM ET.

As a result, the system will operate on the version that was in place prior to this deployment. Our development team is actively investigating the issues, completing additional testing, and preparing a corrected release.

We will deploy the updated release once testing confirms the issues have been fully resolved. A follow-up notification will be posted when the redeployment is being scheduled.

We apologize for the inconvenience and appreciate your patience as we work to deliver a reliable update.

Posted Jul 09, 2026 - 07:06 EDT

Completed

The scheduled maintenance has been completed.

Posted Jul 09, 2026 - 06:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 09, 2026 - 05:00 EDT

Scheduled

A Release 3 update (version 3.7.07.02) is scheduled for Thursday, July 9, 2026, between 5:00 and 6:00 AM ET. While the deployment typically takes less than 20 minutes, it may occur at any point during this window.

Although only the Admin module is updating, most services will be temporarily unavailable during the deployment as the servers restart. We recommend planning accordingly if you rely on system access during this time.

Details about this release are available in the Support Center under Releases and Updates:
https://xenegrade.kayako.com/article/779-updates-admin-module-release-3-2026

Thank you for your patience as we roll out improvements to the platform.

Posted Jul 07, 2026 - 13:36 EDT

This scheduled maintenance affected: XenDirect Administrative Portal, WebReg Registration Portal 1, WebReg Registration Portal 2, XenDirect InSight Reporting, XenDirect API, and QuickTools Instructor Portal.