XenDirect Access Issues

Incident Report for xenegrade

Resolved

We have successfully resolved the technical issues affecting XenDirect. All systems are now operating normally.

We will still continue to monitor the issue, but will close this incident. However, if you are still experiencing any issues, please submit a support ticket with the details.

Thank you for your patience while we worked to get things back on track.
Posted May 01, 2026 - 14:54 EDT

Monitoring

A fix has been implemented and all sites should be up directly. We are monitoring the situation.

Thank you for your patience. We apologize for the inconvenience.
Posted May 01, 2026 - 12:07 EDT

Investigating

We are aware that users are unable to access XenDirect modules. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
Posted May 01, 2026 - 11:45 EDT
This incident affected: XenDirect Administrative Portal, WebReg Registration Portal 1, WebReg Registration Portal 2, XenDirect InSight Reporting, XenDirect API, and QuickTools Instructor Portal.