We have successfully resolved the technical issues affecting XenDirect. All systems are now operating normally.
We will still continue to monitor the issue, but will close this incident. However, if you are still experiencing any issues, please submit a support ticket with the details.
Thank you for your patience while we worked to get things back on track.
Posted Oct 07, 2026 - 10:41 EDT
Monitoring
A fix has been implemented and all sites should be up directly. We are monitoring the situation.
Thank you for your patience. We apologize for the inconvenience.
Posted Oct 07, 2026 - 10:14 EDT
Identified
We have identified the issue and are in the process of correcting it. As part of this process we do need to restart the server.
We apologize for the inconvenience and hope to get everything up and running soon.
Posted Oct 07, 2026 - 10:09 EDT
Investigating
There are numerous reports that users are unable to access XenDirect Client and Assignment records. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get the issue resolved soon.
Posted Oct 07, 2026 - 09:11 EDT
This incident affected: XenDirect Administrative Portal, WebReg Registration Portal, XenDirect InSight Reporting, and QuickTools Instructor Portal.