We have successfully resolved the technical issues affecting InSight. All systems are now operating normally.
We will still continue to monitor the issue, but will close this incident. However, if you are still experiencing any issues, please submit a support ticket with the details.
Thank you for your patience while we worked to get things back on track.
Posted Aug 24, 2026 - 06:41 EDT
Monitoring
A fix has been implemented about 10:30 AM ET and all sites should be up. We are monitoring the situation.
Thank you for your patience. We apologize for the inconvenience.
Posted Aug 23, 2026 - 12:36 EDT
Investigating
After this morning's Admin R3 release update, we are aware that InSight reporting will not display. We are aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get InSight up and running soon.
Posted Aug 23, 2026 - 09:23 EDT
This incident affected: XenDirect InSight Reporting.