All Systems Operational

About This Site

Welcome to the Xenegrade Status Page. This page provides real-time updates on the availability and performance of our systems and services, along with any active incidents or scheduled maintenance. We are committed to transparency and will post timely, clear information whenever there is an issue that may impact you. If you are experiencing a problem not reflected here, please submit a support ticket or reach out to your Xenegrade contact for assistance.

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Uptime over the past 90 days. View historical uptime.
XenDirect Admninistrative Portal Operational
90 days ago
99.99 % uptime
Today
WebReg Registration Portal 1 Operational
90 days ago
99.99 % uptime
Today
WebReg Registration Portal 2 Operational
90 days ago
99.99 % uptime
Today
XenDirect InSight Reporting Operational
90 days ago
99.99 % uptime
Today
XenDirect API Operational
90 days ago
100.0 % uptime
Today
QuickTools Instructor Portal Operational
90 days ago
99.99 % uptime
Today
Xenegrade Support Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 21, 2026

No incidents reported today.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
XenDirect Client Address Missing
Resolved - We have successfully resolved the technical issues affecting XenDirect client addresses. We will still continue to monitor the issue, but will close this incident.

If you are still experiencing any issues, please submit a support ticket with the details.

Thank you for your patience while we worked to get things back on track.
Mar 19, 06:26 EDT
Monitoring - A fix has been implemented for the missing Client address fields. We are monitoring the situation. Please let us know if you experience any issues with this fix.

Thank you for your patience. We apologize for the inconvenience.
Mar 18, 05:37 EDT
Update - We have created a fix for the client address field issue, but the attempt to deploy that fix last evening was not successful. The programming team are working on an alternative. If a resolution is ready, there is the possibility we would deploy during normal working hours. We know that disrupts users, so we will make that decision carefully. Otherwise, the fix will be scheduled to deploy early Wednesday morning, March 18.

We apologize for the inconvenience and hope to get everything up and running soon.
Mar 17, 08:37 EDT
Update - We continue to work on the issue and will notify you when the fix is deployed.

Thank you for your patience while we resolve the issue.
Mar 16, 13:11 EDT
Identified - We have identified the issue and are in the process of correcting it. That will take a reboot of the servers which will happen at 8:50 AM ET (less than 10 minutes from now)

We apologize for the inconvenience and hope to get everything up and running soon.
Mar 16, 08:42 EDT
Investigating - There are numerous reports that users are unable to add Client addresses as the fields are missing from the form. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
Mar 16, 08:29 EDT
Mar 18, 2026
Scheduled Release 3 Update (v3.7.03.02)
Completed - The scheduled maintenance has been completed.
Mar 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 05:00 EDT
Scheduled - A Release 3 update (version 3.7.03.02) is scheduled for Wednesday, March 18, 2026, between 5:00 and 7:00 AM ET. While the deployment typically takes less than 20 minutes, it may occur at any point during this window.

This release includes a fix for the missing Client address fields.

Although only the Admin module is updating, most services will be temporarily unavailable during the deployment as the servers restart. We recommend planning accordingly if you rely on system access during this time.

Details about this release are available in the Support Center under Releases and Updates:
https://xenegrade.kayako.com/article/779-updates-admin-module-release-3-2026

Thank you for your patience as we roll out improvements to the platform.
Mar 17, 10:37 EDT
Mar 17, 2026
Mar 16, 2026
Scheduled Release 3 Update (v3.7.01.02 Hotfix) this Evening
Completed - The scheduled maintenance has been completed.
Mar 16, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:00 EDT
Scheduled - A HotFix Release 3 update (version 3.7.01.02) is scheduled for Monday, March 16, 2026, between 9:00 and 10:00 PM ET. While the deployment typically takes less than 20 minutes, it may occur at any point during this window.

Although only the Admin module is updating, most services will be temporarily unavailable during the deployment as the servers restart. We recommend planning accordingly if you rely on system access during this time.

Details about this release are available after the deploy in the Support Center under Releases and Updates:
https://xenegrade.kayako.com/article/779-updates-admin-module-release-3-2026

Thank you for your patience as we roll out improvements to the platform.
Mar 16, 17:25 EDT
XenDirect Error on Course Sections
Resolved - We have successfully resolved the technical issue affecting XenDirect Course sections. All systems are now operating normally.

If you are still experiencing any issues, please submit a support ticket with the details.

Thank you for your patience while we worked to get things back on track.
Mar 16, 13:06 EDT
Monitoring - A fix has been implemented and the Course Section error should be resolved. We are monitoring the situation.

Thank you for your patience. We apologize for the inconvenience.
Mar 16, 09:06 EDT
Identified - We have identified the issue and are in the process of correcting it. That will take a reboot of the servers which will happen at 8:50 AM ET (less than 10 minutes from now)

We apologize for the inconvenience and hope to get everything up and running soon.
Mar 16, 08:43 EDT
Investigating - We are aware that users are unable to access course sections without experiencing an error. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
Mar 16, 05:29 EDT
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

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